FREQUENTLY ASKED QUESTION

My Account (4)

How do I shop on www.milledollari.com?

Shopping on www.milledollari.com is really easy and hassle free. Log on to www.milledollari.com and visit our collection of products. All you need to do is choose the product, select the size, complete shipping information, choose payment method, and order from the store right here through us.

To shop at www.milledollari.com do I have to register? If yes, why?

You need to register at www.milledollari.com so that we can enhance your shopping experience every time you visit us. You get a onetime Flat10% off on registration at your registered email id, and we keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, however to avail the offers and discount we suggest to get yourself registered.

Is my personal information secure at milledollari.com?

Please be rest assured that your information is secured with us. Please do refer to <a href=”https://milledollari.com/privacy-policy/”>Privacy policy</a> for further information.

I forgot my password, what do I do?

Generate a new password by clicking on “Forgot Password” option at sign in/log in page. An email to generate a new password will be sent to your registered email Id.

 

My Order (3)

In case foot measurements are in between two different shoe sizes. What should I do?

In case you are very sure of your half size, order a size higher and email/call us to notify about the half size required.

 

If you are not sure, you can order the size you are more certain of. Keep in mind that we offer free and easy exchange, in case your shoes turn out to be too small or large.

I received a product I did not order. What do I do?

This rarely happens! We’re really sorry! Do let us know your intent to return it at the earliest, and we will gladly replace or refund you for the same.

If item is missing in the order?

We may have sent your items in separate parcels, information about which would have been communicated to you via emails, so please check that.

 

If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and article number. We will resolve the issue for you as quickly as we can.”

Order Placement (4)

How will I know if my order is placed successfully?

Once your Order is successfully placed, you will receive a confirmation over email from MILLEDOLLARI. This mail will have all the details related to your order.

Can I place an order for a product that's out of stock?

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your Name, Email address, Mobile number in the box down to the size help, and you’ll be the first to know when it’s back in stock. Also at times we can make it on order but that would mean no discount valid and will take minimum 10-14 days after order confirmed. Such orders are pre paid though we don’t charge anything extra.

If my article is out of stock will that article be replenished again?

We don’t currently have the facility to let you know if or when an item is due back in stock. As we like to offer you new and exciting products regularly we don’t tend to restock a lot of our items again.
We are always looking at improving your shopping experience so if this changes, we’ll let you know.
You could also look for something similar – all you need to do is type a product description into the search box on our website. You can narrow down the selection by using our ‘Search’ section on the right hand side of the screen. Our New Arrivals section includes all our latest items, so it’s always worth a look!

I wish to place a bulk order

We would love to assist you Please drop us an email at [email protected]

Payments (5)

What payment methods does MILLEDOLLARI accept?

We accept 7 modes of payments i.e i. Visa, ii. Master Card, iii. American Express, iv. Maestro, v. PayPal, vi. Cash On Delivery(C.O.D) .

If you choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Post which you will be directed back to the website.

At MILLEDOLLARI, your personal online security is important to us. All orders are processed through a secure checkout system. We also take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

Are there any hidden charges?

Shipping within India is free. There are absolutely no hidden charges. You pay exactly what you see in your order summary.

What if my payment has been declined?

“In case of a payment failure, please retry ensuring:

The card details on your MILLEDOLLARI account to make sure the information is correct, e.g. the expiry date, billing address or password etc.The security code entered is correct – that’s the three digit number on the back of your card.Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them.If you’ve checked all of the above and still face an issue , try paying with another card.

If you’ve tried all these yet have not had a successful payment ,then please contact our Customer Care Team with details of the issue including any error messages and we’ll try to resolve it as soon as we can.”

How can I use a coupon code on my order?

On the Shopping cart page, you will see an option to ‘Voucher Code.’ Enter the coupon code there and the discount will be applied to your cart. One coupon code can be applied at a time.

What are the terms and conditions for using discount coupon codes?

MILLEDOLLRI discount coupon code terms and conditions vary with coupon to coupon. If you received a special coupon from us over Email, the Terms and conditions would be mentioned. In case for some reason you are facing any issue using this promotion code or the payment process has failed or been interrupted please contact our customer care executives via phone +91 9627220225 or email [email protected] for further assistance.

Return,Replacement & Refund (3)

How do I return or exchange?

“At Mille Dollari , the customer is king, always. If at all you are not 100% satisfied with your purchase, you can return your order and we will exchange the product or refund the entire amount paid. All you need to do is drop an email at [email protected] or call us within a period of 15 days, from the date of delivery, clearly mentioning the order number and stating the reason for return.

However, you must ensure that the merchandise is returned to us in an unused, unwashed, saleable condition with the tags intact and in the original packaging with its complimentary items. This protects us from losses and helps us serve you better and longer.

Custom-made leather jackets cannot be returned or exchanged. Please note that certain conditions apply when offers are availed.”

Do I get charged for returning products?

Returns are FREE at milledollari.com. You do not pay for Return Shipments! However, if we’re unable to arrange for a pickup in your city, we will credit Rs.100 to your mille dollari Store account towards courier charges once we receive your returns shipment

Post Usage , facing issue with the product?

At milledollari, we carefully screen and select the products that are made available . In rare cases if you face quality related issues such as color bleeding, shrinkage etc. post usage, we will forward your complaint to our brand partners and assist you with a solution.

Coupons (5)

What is a coupon and are there any requirements?

Coupons are discounts offered to and redeemable by the recipient for use on items listed and purchased on Mille Dollari. You must meet all the criteria of the coupon offer in order to redeem the coupon. The coupon offer criteria will vary depending on the offer. Coupons must meet the following requirements:

  • Items must meet all coupon criteria as stated in the coupon offer which include, but are not limited to, minimum and/or max purchase requirements, category/item restrictions, coupon reuse limitations, and expiration date.)
Do I have to have an Mille Dollari account to use a coupon?

See coupon terms and conditions for eligibility requirements, including whether a registered account is required for redemption.

Can I use more than one coupon at a time?

No, only one coupon may be used per purchase.

How do I redeem my coupon?

After you have selected the item(s) you’d like to purchase, please proceed to the checkout page and enter the coupon code in the “Coupon, gift cards, or certificate” redemption field. Once you’ve entered the coupon code and click “apply” your total will reflect the applied discount.

Do coupons expire?

Yes, all of our coupons have an expiration date, which is listed on the coupon.

Authenticity And Genuineness (4)

Your products are too expensive!

We would love to be able to make the products at even lower prices, but as they are individually hand-made and hand painted to design specifications, using genuine leathers and materials, this process takes a longer and is much more expensive. The quality and durability will give you the satisfaction for the amount spent by you.

What material are the shoes made off?

The shoes are made up of 100% genuine Imported Crust Leather. These shoes are made using the natural color crust which are hand colored once the shoe is made, This is our USP. This shoe making technique is sometimes the reason for our extended delivery time.

How are the shoes made?

All our shoes are made of premium imported crust Leather. Each product is entirely handcrafted by our skilled cobblers, from cutting the unique patterns of the last you picked. Once the product is ready it is hand colored to give its uniqueness.

How do I care for my shoes?

We want your shoes to stay in good condition, so we provide a soft dust bag to help keep them safe. All you need to do is use a neutral shiner on the shoe and rub a cotton cloth / shiner on it.